Discover who's shopping with you, and who isn’t.
And how to reach them.
Retail customers can be very anonymous. Even with a loyalty programme it is hard to get close to them, to understand their habits and interests, spend in category, or what percentage of that spend you are getting.
To stay ahead of the game in today’s competitive environment, you need the best insight into what is happening in your marketplace. You need timely, reliable data directly relevant to your business and in an easily absorbed format.
When Clients first see Lucerna reports on their customers they are often surprised at who is actually shopping with them, and who isn’t.
Lucerna uses anonymised banking and survey data to segment your customers and your competitors’ by their spending profile, as well as their demographic. When you know which segments of the population your business or a given store is over-or under-indexed for as compared to the country as a whole or the store catchment area, you can determine valuable market segments and locations to target and how best to reach them, unearths trends and even create new products and services. Lucerna enables our clients to make informed market predictions that affect company strategy and then measure the resultant impact within the target market segments.
Insight into consumer customer profiles include the following information:
Quickly identify the best store locations, product mix and marketing opportunities
Lucerna allows Large Retail organisations to quickly identify the best store locations, product mix and marketing opportunities and to act on that knowledge with confidence, because they build up insight over time as they measure the impact of each marketing decision on their target market segments.
Lucerna is provided on a monthly subscription basis, or to provide customised one-off reports. Lucerna does not need any of your own data, but can incorporate it e.g. for product mix, to enhance your understanding.
Lucerna is delivered as interactive dashboard in the cloud, so it accessible from anywhere and you are always working with the latest data sets available. It is built on top of Microsoft’s Power BI platform which ensure that the visuals are sharp, configurable and intelligible, this makes finding insights easy.